My daughter called me at work to say I was to phone Ian at my bank.
When I called, the operator asked me what Ian's last name was and I explained that he hadn't left his surname.
When she asked for his department, I said I didn't know.
"There are 1500 employees in this building, ma'am," she advised me rather curtly.
After a few more brusque comments, I asked her for her name.
"Danielle," she said. "And your last name?" I asked.
"Sorry," she replied, "we don't give out last names."