woman on phoneAs the shopping centre's marketing director, I was putting the finishing touches on an ad. I asked Nancy, the newspaper's sales representative, how to spell "eligible." She wrote it down on a card she fished from her purse. I completed the copy, returned the card to her, and she left.

Not long after, I received a call from the manager of one of our shoe stores. He asked if I knew if Nancy was married. I told him I thought so and asked why he was interested. "She just gave me her business card," he said, "and on the back she's written 'eligible'."