Inspiration

Torrential rainstorms were knocking down power lines all over town. That meant, as a customer service rep for the electric company, I was dispatching repairmen right and left.

When one lineman called a customer to get her exact address, he was told, "I'm at Post Office Box 99."

The weary lineman replied, "Ma'am, I'll be coming to you in a truck, not an envelope."

"Don't ask kids what they want to be when they grow up but what problems do they want to solve. This changes the conversation from who do I want to work for, to what do I need to learn to be able to do that."

- Jaime Casap, Google Global Education Evangelist

"When my husband, Mark, took his beat-up pickup truck to our insurance agent for a pre-insurance inspection, the teen-age receptionist was sent to look over the truck. Armed with a checklist and a few simple questions, she breezed through the chore.

She asked, "What are the age and make of the vehicle?"

Mark replied, "It's a '65 Ford." Apologetic about its desperate condition, he added, "It's an old fossil."

"Everyone you meet is fighting a battle you know nothing about. Be kind. Always."

- Brad Meltzer