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Clear Customer Communication

mailboxesTorrential rainstorms were knocking down power lines all over town. That meant, as a customer service rep for the electric company, I was dispatching repairmen right and left.

When one lineman called a customer to get her exact address, he was told, "I'm at Post Office Box 99."

The weary lineman replied, "Ma'am, I'll be coming to you in a truck, not an envelope."