Two patients limp into two different medical clinics with the same complaint. Both have trouble walking and appear to require a hip replacement. The first patient is examined within the hour, is x-rayed the same day and has a time booked for surgery the following week.
The second sees her family doctor after waiting a week for an appointment, then waits eighteen weeks to see a specialist, then gets an x-ray, which isn't reviewed for another month and finally has her surgery scheduled for a year from then.
Why the different treatment for the two patients?
The first is a golden retriever; the second is a senior citizen.