Our tech company uses satellite communications to send and receive messages from tugboats moving barges up and down major rivers. Each day, by 2pm, the tugboats send data on the day's activities to the company's traffic department.
At least that's how it is supposed to work.
"I got a call from our traffic department saying they only received data from about half the boats, and would I check on it?" the technician Don says.
He calls the satellite company, but the satellite technician there says there's no problem on his end.
Meanwhile, the traffic department calls again - they're still not getting messages from the missing boats.